Thursday, May 04, 2006
i was really pissed with kbox on labour day manz... seriously lousy service... and they gave stupid reasons for their bad service... i wrote them a complain letter... but 'til now still no reply frm them... arrrrgggghhh! below is my complain letter to them...
o... my fren oso got bad experience with kbox on the very same day... can check out his blog...
http://whitehot-surfer.livejournal.com/12150.htmlDear Kbox Management,
I am a faithful customer of Kbox. However, I was truly disappointed yesterday (1-5-2006). I wanted to patronize your Cineleisure outlet earlier on, as today is a public holiday; I thought that it would be quite crowded so I made a reservation on Sunday night (30-4-2006). I called up the Cineleisure outlet at the fourth floor, a Chinese receptionist answered. I asked if the outlet is opened on Labour Day holiday in English, I do not know if he understand but he carried on to ask me how many people coming in Chinese. I replied in Chinese and told him that I want to make a reservation for two.
Yesterday morning, I went to Cineleisure fourth floor’s outlet, and I realized that my name was not under the reservation list. I was then asked to go up to the eighth floor. Although there were still vacancies on the eighth floor, I was very disappointed with the arrangement. It was because I was told that I could only sing until 1.30pm. The main reason was yesterday was a public holiday, there were many reservations after K-Lunch, so to cater to the customers later, K-Lunch must end earlier. From what I know, K-Lunch starts at 11am and ends at 2pm. It is also stated on your package list. How is it possible to change the timing whereby it is already stated on your package list? If the outlet does not have enough rooms to cater for the later customers, the outlet also should not deprive the K-Lunch customers.
I hope that the management should look into it and be answerable to faithful customers.
Regards,
Stella Tet
2-5-2006
